Shipping & Delivery

Local Delivery

For Singapore local address, free shipping applies to qualifying orders with at least S$50. For orders with less than S$50, a shipping fee will be applied on the check-out page before you complete your order.

For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied. For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied. Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated. Shipping fees will not be refunded for returns and cancellations.

We reserve the right to change or discontinue free shipping at any time.

Overseas Delivery

For overseas delivery, please contact our service team for the shipping fee details by phone (65)- 67427555, WhatsApp Message (65)- 90126012 or email service@ecombay.com before placing your order.

Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge.

No cancellation or changes are allowed one the order has been shipped.

If you have special request on the delivery, please contact us before you place your order.

Estimated Delivery Time

Please note that all estimated delivery dates of your packages that we may advise you are estimates only and such estimates are based on the data provided by our shipping agents. The actual delivery date may differ from the estimated delivery date should there be unforeseen shipping delays caused by courier service, weather conditions, local holidays, the holiday season, and/or the availability of a person at your shipping address to receive your order when it arrives.

We shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with your use and/or reliance on our estimated delivery dates of your order.

Self-Collection

Address: 33 Ubi Avenue 3 Tower A Vertex #03-23 Singapore 408868.

Tel: (65) 6742 7555

Opening Hours: 9AM - 6PM (Mon - Fri), 9AM - 1PM (Sat).

Please make appointment before drop-by.